Refund & Return Policy
📌 Refund & Return Policy
We are committed to providing a transparent and reliable shopping experience. Please review our policy carefully before making a purchase.
🔹 1. Digital Products
- All digital products are non-refundable once the purchase is completed.
- Delivery of the product (download, email, or activation) is considered full fulfillment of the order.
- If you experience a technical issue (e.g., not receiving the product or access problems), please contact us within 48 hours. We will resolve the issue or resend the product.
🔹 2. Physical Products
- Customers may request a return within 7 days of receiving the product.
- Items must be unused, in their original condition, and in original packaging.
- If the product is defective or damaged upon delivery, we will cover all return shipping costs.
- If the return is requested without a valid reason (change of mind), the customer will bear the shipping cost.
🔹 3. Non-Returnable Items
- Digital products after delivery.
- Customized or made-to-order products.
- Used or damaged items due to misuse.
🔹 4. Refund Process
- Refunds will be issued using the original payment method within 5–10 business days after approval.
- For physical products, refunds are processed after receiving and inspecting the returned item.
🔹 5. Order Cancellation
- Orders can be canceled only before shipping (for physical products) or before delivery (for digital products).
- Once shipped or delivered, this policy applies.
🔹 6. Contact Us
- For any questions or return requests, please contact us via:
- Support@fawaterk.com by Call 01023580864
